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Returns and refunds

We operate on a 30 day return/refund policy. Please contact us as soon as possible to avoid any issues.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please be aware, change of mind or circumstances are not grounds for a refund and only exchanges or store credits will be offered in these cases. We will only refund faulty items if a replacement is not wanted.

To complete your return, we require a receipt or proof of purchase. Please provide your order number, invoice number or trademe auction number in your communications with us.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refund Proceedure (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@herbosequipment.co.nz.

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@herbosequipment.co.nz and we will send you the shipping information.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.